About

“There is no reason feedback should take more than the touch of a button.”

This was Sebastian Garbsch’s thought upon seeing this telephone next to an airport bathroom.

After a decade studying customer experience and brand loyalty, Sebastian knew that effective feedback needed to be in-the-moment, easy for customers, and easy for businesses. It doesn’t take twenty questions to know if someone is happy. With today’s technology, it certainly shouldn’t take an email survey or a phone call either.

Sebastian founded Ampel on the belief (backed by countless studies) that keeping current clients is more effective than replacing them - and that building deep relationships over time is the core of a customer-oriented business. Ampel is designed to allow you to help you understand customer needs and create an outstanding experience to match, building brand loyalty that will feed your business for years to come.